Last Updated: 20 July, 2024
Your privacy is important to Luna AI. Our Privacy Policy covers how we collect, use, disclose, transfer, and store your information and customized user data. We hope our policy is straightforward and easy-to-understand. If you do not accept the content of the following terms, we are unable to provide service for you.
Please take a few minutes to review the details of our privacy practices below. By using the websites, mobile applications or other service of Luna AI (hereinafter referred to as “Luna AI Service” or “Service”), you acknowledge and agree that you have consented to the collection, use, disclosure, transfer and storage practices set out in this Privacy Policy. Particularly, if you are under 18 years old, you shall read these terms under the guidance of your parent or legal guardian, and you shall use Luna AI only after your guardian agrees to these terms.
1. Definition
1.1 “Luna AI” refers to the legal entity that develops and provides Luna AI products and service, i.e. Luckyluna Technology Co., Ltd hereinafter referred to as “Luna AI”, “we”, “us” or “our”.
1.2 “Personal Information” refers to all kinds of information recorded by electronic or other means that can identify the identity of a specific individual or reflect the activities of a specific individual independently or in combination with other information.
1.3 “Non-Personal Information” refers to the processed anonymous user information that cannot identify specific individuals and cannot be recovered, such as data that does not allow direct association with any specific individual.
1.4 “Cookie” refers to small data file that is stored on your device. Most Internet browsers automatically accept cookies. We use information collected from cookies to improve users' experience and the overall quality of our service.
1.5 “Clear GIFs” (also known as “Web Beacons”) are used in combination with Cookies to help service operators understand how visitors interact with their service. A Clear GIF is typically a transparent graphic image that is placed on a site. The use of a Clear GIF allows the service provider to measure the actions of the visitor such as opening a page that contains the Clear GIF.
1.6 “Face Data” collectively refers to (1) “input”: the original photos, selfies and a specified gender that you submit to Service for purpose of creating AI Avatars; and (2) “outcome”: the avatars created through AI technology based on your face likeness. Face Data is a specific category of Personal Information.
2. Our Policy on Non-Personal Information
We may collect Non-Personal Information. Non-personal data is collected, used, transferred, disclosed and stored for a number of purposes. These purposes include the use of cookies and other technologies that give us a better understanding of our users' needs.
2.1 Cookies
2.1.1 We generally use Cookies for the following purposes: 1) to allow registered users to stay logged in to the service after they close their browser window; 2) to store users' preferences for Service functionality; 3) to track Service usage so we can improve our service & better understand how people are using it; and 4) to better understand the interests of our customers and our Service visitors.
2.1.2 Some Cookies are necessary for certain uses of the Service, and without such Cookies, we would not be able to provide many features that you need to use the Service properly. These Cookies, for example, allow us to operate our Service so you may access it as you have requested and let us recognize that you have created an account and have logged into that account to access Service content. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Services.
2.1.3 We also use functional Cookies and/or Cookies from third parties for analysis and marketing purposes. Functional Cookies enable certain parts of the service to work properly and your User preferences to remain known. Analysis Cookies, among other things, collect information on how visitors use our Service, the content and products that users view most frequently, and the effectiveness of our third-party advertising. Advertising Cookies assist in delivering ads to relevant audiences and having our ads appear at the top of search results. Cookies are either “session” Cookies which are deleted when you end your browser session, or “persistent,” which remain until their deletion by you (discussed below) or the party who served the cookie.
2.1.4 You can generally activate or later deactivate the use of Cookies through a functionality built into your web browser. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing.
2.1.5 We may link the information collected by Cookies with other information we collect from you pursuant to this Privacy Policy and use the combined information as set forth herein.
2.1.6 You may configure your browser or device to block Cookies, including Cookies associated with our Service. However, you also understand that our Service may not function correctly with Cookies disabled.
2.2 Clear GIFs
We may use third-party advertising companies to serve ads when you visit our service. These companies may use Non-Personal Information about your visits to our Service and to other websites in order to provide advertisements about goods and services of interest to you. These companies may employ Clear GIFs in addition to Cookies to measure advertising effectiveness. Any information that these third parties collect via Clear GIFs is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policy if you should have any concerns about how they will care for your personal information. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Network Advertising Initiative’s consumer website.
2.3 Device Information or System Information
2.3.1 If you visit our Service through website or mobile application, we shall receive and record the device related information you use (such as device type, operating system and its version, device settings, device identifier, time zone and language, software version number, browser unique identifier) according to specific permissions you grant in the software installation and use.
2.3.2 The purposes of the Device Information or System Information includes: 1) identifying the user’s using habits; 2) automatically matching user’s system language; 3) decision on service adaptation to some older devices or systems; 4) helping developers locate the errors in the software; and 5) improving the Service of website such as access speed etc.
2.4 Log Data
We may save information about your registration or log in Luna AI. We may automatically record certain information about how you use our Service (we refer to this information as “Log Data”). Log Data may include information such as a user’s Internet Protocol (IP) address, date and time of login/logout. We use this information to administer and provide access to the Service. Such information will be guaranteed to be under control of Luna AI. We shall protect such Log Data through both technical and administrative means to prevent the risk of loss, improper use, unauthorized access, disclosure or changes.
3. Our Policy on Personal Information (General)
3.1 Collection
When you use certain Luna AI Service, we may require you to provide Personal Information. Personal Information may be collected in a number of ways. Typically, we may prompt you to provide Personal Information that is necessary for a certain Service to be performed.
3.2 Storage
As permitted by applicable laws, your Personal Information is encrypted and securely stored in the place where Luna AI is located.
3.3 Use
3.3.1 If you use Luna AI as a platform to sell or buy a license of copyright protected works or to participate in any artwork competition, we may require your personal information in order to identify you as the source of the artistic work, in compliance with applicable laws.
3.3.2 If you require us to contact you through a specific means of communication, you need to provide for example your account identifier, name, address/zip code, telephone number or email, according to the means of communication that you have specified.
3.3.3 If you agree to participate in our market research activities in order to provide better Service for you and other users in the future, you may need to provide some additional information (such as your gender, age, nature of your organization, etc.) that is necessary for the market research.
3.3.4 When you use our customer support service, we collect your correspondence in order to build up a public knowledge base, which will be available to all users of the Service. Your correspondence will most likely not be used verbatim, but paraphrased in FAQ format.
3.3.5 Should any other Service require your Personal Information, Luna AI will use it with your prior consent.
3.4 Transfer
In general, Luna AI will not transfer your Personal Information to any third party. Notwithstanding, as far as permitted by applicable laws, such information, as a whole, may be inherited, transferred, or taken over by Luna AI’s legal succession in a merger, acquisition, or sale of the company and/or its assets, as well as in the event of insolvency, bankruptcy or receivership.
3.5 Deletion
3.5.1 You are entitled to request us to delete your Personal Information, except for the following circumstances: 1) your account has been identified to commit illegal activities; 2) there are completed or ongoing transactions of copyright licensing in your account; 3) your account has outstanding debts or unresolved disputes; 4) Luna AI is requested to keep your Personal Information according to relevant laws and regulations or the requirements of judicial or administrative authorities.
3.5.2 You can delete your personal information by contacting support@Luna AI.com. You understand that we shall delete your personal information within the period regulated by applicable laws after verifying your identity.
3.6 Disclosure
3.6.1 You should understand and agree that we may disclose your Personal Information to law enforcement authorities in the event of assistance to prevent, detect or investigate criminal activity.
3.6.2 When provided with notification of copyright infringement, we may reveal registration information of the seller to the licensee, copyright owner, judicial or administrative authorities.
3.6.3 If you participate in an artwork competition or your entry is shortlisted/granted prize, Luna AI and/or the competition sponsor may publish your name/username and some other limited information such as your city of residence, according to competition rules.
4. Our Policy on Face Data
4.1 Collection
The only case that we collect Face Data is when you use AI Avatar features. Service uses a neural network model say “Stable Diffusion” to generate AI Avatars based on your input. To implement this functionality, you will be asked to upload 8 to 15 photos or selfies to Service and select a desired gender of the avatar to be created.
4.2 Storage, Retention and Deletion
4.2.1 About Input
Your input will be temporarily stored on our servers (provided by Amazon Web Services located in the USA) and will be permanently deleted from our servers once the avatars are successfully generated.
4.2.2 About Outcome
Your outcome (avatar) will be stored on our servers (provided by Amazon Web Services located in the USA) so that they remain accessible to you in the service at any time until you decide to delete it. Generally, the retention time of your outcome equals to the term of your account existence. You can delete your outcome by yourself in the service at any time or just send us an email (at support@qiyueai.com) to request assistance in deletion.
4.3 Use, Transfer and ShareWe only use your Face Data to provide AI Avatar features to you in the service. We DO NOT use your Face Data to train any other AI products. We DO NOT use your Face Data to identify any individual user or for any marketing purpose. We DO NOT use your Face Data to build a user profile, or otherwise attempt, facilitate, or encourage any third party to do so. We DO NOT transfer, share, sell, or provide your Face Data to advertising platforms, analytics providers, data brokers, information resellers or other such parties.
5. Compliance with Laws in Other Jurisdictions
If you are residing in other countries/jurisdictions, we will make our best effort for you to exercise your rights pursuant to your local data privacy legislation, so far as it’s not in conflict with applicable laws of the People’s Republic of China. Send us an email at support@qiyueai.com requesting to exercise your rights.
6. Enforcement
We regularly review our own compliance with our Privacy Policy. If you submit a formal written complaint, we will contact you and try our best to resolve the issue.
7. Changes
Our Privacy Policy may change occasionally. We will not reduce your rights under this Privacy Policy without providing explicit, advanced notice. We will post any privacy policy changes on this page and, in the event of significant changes, we will provide a more prominent notice (such as an email notification). We will also archive prior versions of this Privacy Policy for your review.
8. Governing Law & Dispute Resolution
8.1 Governing Law
The formation, execution, validity, interpretation and performance and the settlement of disputes concerning this Privacy Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China, without giving effect to any conflict of law principles.
8.2 Dispute Resolution
8.2.1 Except as otherwise agreed between you and Luna AI, claim or controversy arising out of or relating to this Privacy Policy or the breach, termination, enforcement, interpretation or validity of these terms (collectively, “Disputes”) shall be settled by lawsuits.
8.2.2 You agree that Disputes between you and Luna AI will be resolved by binding, individual lawsuit and you waive your right to participate in a class-action lawsuit.
8.2.3 Unless you and Luna AI both otherwise agree, the lawsuit shall be under the jurisdiction of a People's Court in Chengdu City, Sichuan Province, People’s Republic of China. Luna AI shall not be liable for any legal fees and/or other costs incurred prior to receiving complete notification of the claim.
9. Contact
If you have any questions about this Privacy Policy, please send us an email at support@qiyueai.com.